This page applies to SteadySMM, our website, panel, services, orders, payments, account balance and support.
Legal information: SteadySMM is operated by R L L MEDIA LTD, a private limited company registered in England and Wales. Company number: 17322714. Registered office: 2 Rob Royd Lane, Barnsley, England, S70 6NR.
Support contact: support@steadysmm.com
By creating an account, adding funds, placing an order or using our services, you agree to these terms. If you do not agree, do not use our website or services.
1. USING THE PANEL
You must be at least 18 years old to create an account, add funds or place orders.
You are responsible for keeping your account secure and for making sure any link, profile, page, post, video, channel or account you submit is correct, public and allowed to be promoted by you.
If you use our services for clients, resale or third parties, you are responsible for your own advertising, resale terms, client promises, refund policy, platform compliance and legal compliance.
Nothing in these terms removes rights that cannot legally be removed.
2. WHAT WE PROVIDE
We provide social media promotional services for publicly visible social media metrics.
Services may include followers, subscribers, likes, views, saves, shares, reposts or similar public social media actions.
Our services are not organic audience growth, platform-approved growth, review services, rating services, testimonial services, custom comment services or endorsement services.
Unless clearly stated in the service description, services do not guarantee retention, future interaction, sales, leads, revenue, reach, impressions, watch time, monetisation, ranking, creator-program approval, platform approval or long-term results.
Social media platforms may remove, filter, reduce, delay, ignore, restrict or penalise metrics, content or accounts. We are not responsible for platform decisions, platform changes or platform enforcement.
We are not affiliated with any social media platform. You are responsible for following the rules of any platform you use.
Where a service is described as “real users”, “real-user activity” or similar, this means the service is intended not to be supplied through automated bot accounts. It does not mean organic audience growth, future interaction, platform approval, monetisation eligibility, retention or permanent results.
3. SERVICE DETAILS
Each order is governed by the service details shown when you order, including the service name, description, price, delivery estimate, speed, refill terms, guarantee terms, cancellation terms and restrictions.
You must read the service description before ordering. Contact support before ordering if anything is unclear.
Start times, delivery times, speeds and drop rates are estimates unless the service description clearly says otherwise.
Any refill, replacement, correction, refund, credit or guarantee only applies where it is clearly stated in the relevant service description, and only to the exact terms shown there.
4. ORDERS AND DELIVERY
Before placing an order, you must check the service, quantity, price, submitted link or username, platform, delivery estimate, refill details and whether the account or content is public.
Orders may begin automatically after submission.
Once an order has started, it may not be cancellable, editable, reversible or refundable except where cancellation is available, where we approve cancellation, or where we are legally required to provide it.
An order may be treated as completed when delivery is recorded by our system, provider records or public-facing count visibility.
Platform analytics, dashboards, insights, reach, impressions, watch time, retention or internal figures may not match public-facing counts. This does not automatically mean the service was not delivered.
We are not responsible for issues caused by wrong links, wrong usernames, wrong service selection, private accounts, restricted accounts, deleted content, changed usernames, changed links, changed privacy settings, suspended accounts, platform limitations, multiple providers on the same target, or orders placed in breach of these terms.
5. IMMEDIATE PROCESSING
By submitting an order, you request immediate processing of the service.
You understand that orders may begin as soon as they are submitted.
If you are a consumer, you agree that we may begin supplying the service during any cancellation period that may apply. Once the service has been fully supplied, cancellation rights may be lost where the law allows.
If you request cancellation after delivery has started but before delivery is complete, you may be charged for the part of the service already supplied, and any refund or credit will normally apply only to the undelivered part, unless the law requires otherwise.
Business users do not have a consumer cooling-off right.
6. CANCELLATIONS, REFUNDS AND ACCOUNT BALANCE
You must pay in advance.
Funds added to your account balance are prepayments for services on our platform. Account balance is not a bank account, does not earn interest, is not transferable and is generally non-withdrawable.
Cancellation or partial cancellation is only available where the service description says it is available, where a cancellation request button is shown, where we decide cancellation is possible, or where we are legally required to provide it.
A cancellation request does not guarantee cancellation. Orders may already be processing by the time a request is reviewed.
If cancellation or partial cancellation is approved, any refund or account credit will normally apply only to the undelivered part of the order.
Refunds, partial refunds, corrections, replacements or account credits may be available where an order is cancelled before delivery, cannot be delivered, is only partially delivered and verified, has a clear technical failure causing non-delivery, the service description says a refund is available, or we are legally required to provide a refund.
Delivered parts of an order are not refundable unless the service description clearly says otherwise or we are legally required to provide a refund.
Approved refunds are normally issued as account credit or wallet balance unless we decide to refund the original payment method, a payment provider requires another outcome, or we are legally required to do otherwise.
Refunds are not normally available where the order has been completed, is processing within the estimated delivery window, or the issue was caused by wrong order details, private or deleted content, changed links, changed usernames, changed settings, suspended accounts, platform removal, platform filtering, platform delay, drops outside the refill period, a non-refill service, another provider, mixed-provider orders, prohibited use, breach of these terms, or dissatisfaction with results that were not guaranteed.
Unused paid account balance may be reviewed on request. We may refuse, delay or reduce refunds where there is fraud risk, payment abuse, chargeback risk, bonus-credit abuse, legal risk, unpaid fees, breach of these terms, or where the balance has already been used for orders.
Promotional, bonus, free, test or compensation credits are not refundable unless we clearly say otherwise.
We review order, refund and support issues in good faith using service details, order records, delivery records, payment records and applicable law.
Prices may change before an order is placed. The price shown at checkout applies to that order unless there is an obvious error.
7. REFILLS AND DROPS
Retention is not guaranteed unless the service description clearly says refill or guarantee is included.
If refill is included, the refill period will be shown in the service description, such as 30 days, 90 days, 365 days, or another stated period.
Where refill is available, it can be requested from the Orders page using the refill button or through support if available.
To qualify for a refill, the order must meet the service requirements, be within the stated refill period, the account or content must remain public and live, the link, username or content must not have changed, and the drop must be verifiable.
Refill is not available where the issue is caused by wrong order details, private settings, deleted content, changed links, changed usernames, platform removals, platform enforcement, another provider, mixed-provider orders, prohibited use, or activity outside the stated refill terms.
A refill does not extend the original refill period unless the service description clearly says otherwise.
8. PAYMENTS AND CHARGEBACKS
You must not use stolen cards, unauthorised payment accounts, false billing details or payment methods you are not entitled to use.
If there is a payment or order issue, contact support first so we can review it.
If you open a payment dispute or chargeback, we may suspend your account, pause orders, keep records, provide evidence to payment processors and restrict access while the matter is reviewed.
False, abusive or bad-faith disputes are prohibited.
Where legally allowed, we may deduct chargeback fees, payment fees, refunds, unpaid amounts or losses caused by misuse from your account balance.
This does not stop you from exercising legitimate legal rights.
9. PROHIBITED USE
You must not use our services for anything unlawful, deceptive, unauthorised, harmful or likely to create legal, payment, security or platform-policy risk for us.
You must not use our services for fake reviews, ratings, testimonials, custom comments, contests, votes, awards, rankings, monetisation thresholds, creator-program approval, affiliate approval, partner-program approval, ad-revenue qualification or similar platform eligibility systems.
You must not use our services for political, election or referendum activity.
You must not use our services for impersonation, hacked accounts, stolen accounts, phishing, malware, scams, spam, fraud, harassment, hateful content, extremist content, illegal content, or unauthorised use of another person’s account, content, brand or rights.
We may refuse, cancel, suspend or terminate any order or account that we believe breaches this section.
If an account is suspended or terminated for breach of these terms, any unused paid balance will be reviewed in accordance with applicable law. Where legally allowed, we may set off losses, fees, chargebacks, refunds, unpaid amounts or costs caused by the breach.
10. SERVICE CLAIMS
You must not describe or present our services as organic, unpaid, independent, natural, customer-generated or platform-approved where that would be misleading.
You must not claim that our services provide guaranteed sales, guaranteed leads, guaranteed monetisation, guaranteed watch time, guaranteed reach, guaranteed impressions, guaranteed viral results, guaranteed safety, platform approval, no risk or permanent results.
You are responsible for any claims you make to your own customers, clients, audience or third parties.
11. PRIVACY
We collect and use personal data needed to operate the panel, process orders, provide support, prevent misuse and keep required business records.
This may include your email address, account username, password authentication data, order details, submitted links or usernames, order status, delivery records, support messages, payment status, transaction references, refund or dispute status, login records, IP address, device/browser information and website actions.
We do not intentionally collect or store full card numbers, card security codes or online banking login details. Payments are processed by third-party payment providers.
We use personal data for the following purposes:
Account creation, login, order processing, support, refunds and refills: contract.
Payment records, accounting records, tax records and legal compliance: legal obligation.
Fraud prevention, abuse prevention, security, dispute handling, chargeback evidence and protection of the panel: legitimate interests and, where applicable, legal obligation.
Optional features or communications that require consent: consent.
We may share information with hosting providers, panel software providers, payment providers, service providers where needed to process an order, fraud-prevention providers, professional advisers, banks, card schemes, regulators, courts, law enforcement or tax authorities where required or reasonably necessary.
Some providers may be located outside the UK. Where required, we use appropriate safeguards or take steps required by data protection law for international transfers.
We do not sell personal data.
We keep personal data only as long as reasonably necessary. Order, payment and business records may be kept for up to 6 years where needed for tax, accounting, legal, fraud, security or dispute reasons.
You may have rights to access, correct, delete, restrict or object to the use of your personal data, request data portability, withdraw consent where processing is based on consent, and complain to the UK Information Commissioner’s Office.
Privacy requests can be sent to: Support@steadysmm.com
Some privacy rights are not absolute, and we may keep information where needed for legal, tax, accounting, fraud-prevention, dispute or security reasons.
12. COOKIES
Our website may use strictly necessary cookies or similar technologies required to operate the website, keep users logged in, maintain sessions, process orders, support payment security, prevent fraud and protect the website.
We do not use analytics, advertising, tracking or marketing cookies unless clearly stated.
If we add non-essential cookies, we will update our cookie information and use consent where required.
13. SECURITY AND SUPPORT
We use reasonable technical and organisational measures to protect personal data.
No online system is completely secure. You are responsible for keeping your login details secure and telling us promptly if you suspect unauthorised access.
Support is available through our ticket system or support email.
Abusive, threatening, harassing or bad-faith support behaviour may result in support restrictions or account suspension.
14. CHANGES TO THE WEBSITE, SERVICES AND TERMS
We may change, suspend, withdraw, restrict, re-price, replace or discontinue any part of the website, panel, services, payment methods or features at any time.
We may update these terms from time to time. Updated terms will be posted with a new “Last updated” date. Your continued use of the website or services after updates means you accept the updated version.
15. LIABILITY
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or anything else that cannot legally be excluded or limited.
For business users, we are not liable for indirect loss, loss of profit, loss of revenue, loss of business, loss of opportunity, loss of reputation, platform penalties, account suspension, content removal, demonetisation, reduced reach, payment-provider action or third-party claims caused by your use or misuse of the services.
For business users, our total liability for an affected order is limited to the amount you paid for that order.
If you use the services for business, resale, agency, creator or professional purposes, you are responsible for losses, claims, costs, chargeback fees, payment-provider fees and expenses caused by your unlawful use, misleading use, prohibited use, unauthorised payment activity, or claims made by your own clients because of your use of the services.
For consumers, we are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill, but we are not responsible for losses that are not foreseeable.
For consumers, we do not provide services for business losses, including loss of profit, loss of business, business interruption or loss of business opportunity.
Nothing in these terms limits consumer rights that cannot legally be limited.
16. GOVERNING LAW
These terms are governed by the laws of England and Wales.
If you are a business user, the courts of England and Wales have exclusive jurisdiction over disputes relating to these terms or the services.
If consumer law applies to you, you may have rights to bring proceedings in your local UK jurisdiction, and nothing in these terms removes rights that cannot legally be removed.