TERMS, REFUNDS AND PRIVACY

These terms apply to SteadySMM, including our website, panel, accounts, services, orders, payments, account balance and support.

By creating an account, adding funds or placing an order after being given the opportunity to review and accept these terms, you agree to them. If you do not agree, do not use SteadySMM.

1. USING STEADYSMM

A Consumer is an individual mainly using SteadySMM outside their trade, business, craft or profession. A Business User is anyone mainly using SteadySMM for resale, agency work or another business purpose.

You must be at least 18 years old. Keep your account, password and API credentials secure and tell support promptly if you suspect unauthorised access.

You must ensure every link, username, profile, page, post, video, channel or account submitted with an order is correct, public where required, permitted to be promoted by you and suitable for the selected service.

Read the service description before ordering. If you order for clients or another business purpose, you are responsible for your own customers, advertising, promises, terms, refunds and legal and platform compliance.

Do not use another account to avoid a restriction, payment review or other account action.

2. SERVICES AND DESCRIPTIONS

SteadySMM provides promotional services for publicly visible social media metrics, which may include followers, subscribers, likes, views, saves, shares, reposts and similar activity.

The service name and description displayed when you order form part of that order. They may state the required target, price, quantity limits, estimated start and delivery times, possible drops, refill terms, cancellation availability and other requirements.

Start times, completion times and delivery speeds are estimates unless expressly guaranteed. The total charge displayed before submission is the amount deducted from your balance for that order.

Unless a service description expressly says otherwise, services do not guarantee organic audience growth, permanent retention, future engagement, interested users, sales, revenue, reach, watch time, monetisation, ranking, programme eligibility, platform approval or any particular result.

Terms such as “Real Users” have only the meaning stated in the applicable service description. They do not guarantee any characteristic, behaviour or result that is not expressly stated.

SteadySMM is independent and is not affiliated with, sponsored by or endorsed by any social media platform. You are responsible for following the rules that apply to your use.

3. ORDERS AND DELIVERY

Before ordering, check the service, quantity, charge, submitted target, delivery information and refill conditions. Contact support first if anything is unclear.

Orders may begin automatically after submission. An order is accepted when the panel displays its confirmation and order ID. Once processing begins, cancellation, editing, reversal, transfer or redirection may no longer be possible.

You are responsible for problems caused by incorrect details, the wrong service, a private or restricted target, deleted content, changed links or usernames, changed settings or a suspended account. Delivery made to an incorrect but valid target you submitted is treated as delivery to that destination.

Delivery status is assessed using available order records, recorded counts and public information. An order may be marked completed where that evidence reasonably shows delivery. Private analytics, reach, impressions, retention or watch-time figures do not by themselves prove non-delivery.

4. IMMEDIATE PROCESSING AND CANCELLATION

A Consumer generally has 14 days, beginning the day after a service contract is made, to cancel without giving a reason. Exceptions may apply.

Consumer orders are designed to begin promptly. To request supply during the cancellation period, a Consumer must actively tick the unticked immediate-processing acknowledgement shown on the panel order form.

If a Consumer cancels after requesting an early start, they must pay the proportionate amount due for the part already supplied. Once the service is fully supplied, the cancellation right ends where the required request and acknowledgement were made.

Section 15 explains how to cancel and includes an optional cancellation form. Business Users do not have consumer cooling-off rights.

5. PAYMENTS AND ACCOUNT BALANCE

Money added to your SteadySMM balance is a prepayment for services. Adding funds does not itself place an order. Balance is not a bank account, earns no interest and is not transferable unless we expressly allow it.

After any applicable cancellation period, unused paid balance is not normally withdrawable merely because you change your mind. A Consumer may cancel an eligible unused balance top-up during an applicable cancellation period using section 15.

Promotional, bonus, free, test and compensation credits have no cash value and cannot be withdrawn, transferred or externally refunded.

Use only a payment method you are authorised to use. We may temporarily restrict funds while reasonably investigating fraud, security, identity or payment-reversal concerns.

Prices may change before an order is placed. The submitted charge applies unless there is an obvious error a reasonable customer should have recognised.

6. CANCELLATIONS, REFUNDS AND ADJUSTMENTS

Check every order carefully. A cancellation request does not guarantee cancellation because processing may already have started.

If you have a statutory cancellation right, you may exercise it before the cancellation period ends by sending any clear statement using section 15. The optional form is not required.

An accurately delivered order is not refundable merely because its public count later changes or it does not produce a result that was not guaranteed.

A refund or adjustment is not normally available where the issue was caused by incorrect details, the wrong service, a private, deleted, changed, restricted or suspended target, another order affecting the same target, a drop outside the refill conditions, a no-refill service, prohibited use or dissatisfaction with a result that was not promised.

If an order cannot be supplied, is rejected before delivery or is only partly delivered for reasons not caused by you, we will verify the quantity supplied and provide the correction or adjustment required by the order and applicable law.

Discretionary order adjustments are normally issued to SteadySMM balance. A monetary refund required by law will be returned without a fee using the original payment method unless another lawful method is agreed. Promotional and bonus credits are not refundable.

Consumers retain the remedies that apply where a service is not supplied with reasonable care and skill or as described.

7. REFILLS AND DROPS

A refill is included only where the service description says so. Its stated period, conditions and exclusions form part of the order.

Refill covers only an eligible loss from the quantity delivered by that order. It does not insure the target's total count or replace activity present before the order or added by another order.

Refill eligibility is assessed using available order records, recorded start and completion counts, public counts and the conditions displayed before ordering. A numerical limit applies only where it was published for that service.

Related drops may be assessed together. All refill attempts combined cannot exceed the quantity delivered by the original order unless the service description states a different limit.

Refill is unavailable below the recorded start count. It is also unavailable for any period that cannot reasonably be measured separately after another order adds the same metric.

The target must remain live, public and unchanged. Requests must use the refill button or support route within the stated refill period. A refill does not restart or extend that period.

Any exclusion for large, repeated or continuing drops or another stated event applies only where it was displayed in the service description before ordering.

Where a drop meets the published conditions, replacement delivery is the normal remedy. Refill does not guarantee permanent retention or unlimited replacement, and a later ineligible drop does not make an accurately delivered order refundable.

If an expressly included and valid refill cannot be supplied, we will provide the remedy required by the order and applicable law.

8. API AND RESELLER USE

The API and mass-order tools are intended for business, agency and reseller ordering. Using an API key does not by itself determine whether you are a Consumer or Business User.

If you are acting as a Consumer, use the panel order form so the applicable information and immediate-processing choice are displayed.

API and reseller orders remain subject to these terms and the service details in force when the order reaches SteadySMM. Using our API does not make SteadySMM part of your contract with your customer. Do not make promises on our behalf or broader guarantees than the service description provides.

9. PROHIBITED USE

You must not use SteadySMM for unlawful, deceptive, unauthorised, harmful or seriously abusive purposes, including:

• fake reviews, ratings, testimonials or custom comments presented as genuine opinions;
• contests, votes, awards, political, election or referendum activity;
• manipulating monetisation or creator, affiliate, partner or advertising-programme qualification;
• undisclosed advertising or materially misleading commercial social proof;
• impersonation or unauthorised use of another person's account, content, brand or rights;
• hacked or stolen accounts, phishing, malware, scams, fraud or payment abuse;
• manipulating a target, count or evidence to manufacture a delivery, refill, refund or payment claim;
• spam, harassment, hateful or extremist content; or
• illegal content or activity.

We may refuse, pause, cancel or terminate an order or account where we reasonably believe this section was breached. Paid balance and incomplete orders will be handled under sections 5 and 6. Where permitted, we may recover a reasonably evidenced loss directly caused by misuse.

10. PAYMENT DISPUTES AND CHARGEBACKS

Contact support first if you believe there is an order or payment problem.

Do not use stolen cards, unauthorised payment accounts, false billing information or a payment method you are not entitled to use. False, abusive or bad-faith disputes are prohibited.

If a dispute or chargeback is opened, we may temporarily restrict the account, balance or pending orders while it is reviewed and provide relevant payment, login, order, delivery and support records to the payment service.

Where permitted, evidenced payment reversals, fees, unpaid amounts or losses caused by payment abuse may be deducted from balance or recovered from the responsible user. This does not prevent a legitimate dispute.

11. PRIVACY

For data-protection purposes, the company identified in section 15 is responsible for how SteadySMM uses personal data.

Depending on how you use SteadySMM, we may use your username, email, authentication and session data; IP address, device, browser, login and security information; order details and submitted targets; balance, payment status and transaction references; dispute status; and support messages.

Most information comes from you. Payment status may come from payment services, order status from services used to process orders, and target information from public sources.

We use account, order, payment and support information where necessary to perform our contract with you. We keep records where necessary for legal, tax and accounting duties. We use information to secure and operate SteadySMM, prevent fraud and abuse and investigate disputes where necessary for our legitimate interests. Where an optional feature requires consent, we will request it separately.

We do not intentionally store full card numbers, card security codes or online-banking login details where a payment service handles them.

We share only necessary information with organisations that host or secure the panel, process payments or orders, provide communications or professional services, and with banks, card schemes, regulators, courts, law enforcement or tax authorities where required.

Some organisations may process information outside the United Kingdom. Where required, safeguards recognised by UK data-protection law are used. We do not sell personal data.

We keep information only as long as needed. Order, payment and business records may be kept for up to six years, or longer where required for a legal claim, investigation or legal duty.

Depending on the circumstances, you may have rights to access, correct, erase or restrict personal data and request data portability. Where we rely on consent, you may withdraw it at any time using the method provided when consent was requested.

Right to object: Where we rely on legitimate interests, you may object for reasons relating to your situation. We will stop that processing unless we have compelling legitimate grounds or need it for legal claims. Other lawful processing and required records may continue.

Privacy requests and data-protection complaints can be submitted through the Contact Us page, support-ticket system or support@steadysmm.com. We will acknowledge a data-protection complaint within 30 days, investigate it without undue delay, keep you appropriately informed and communicate the outcome. You may also complain to the UK Information Commissioner's Office.

12. COOKIES AND SECURITY

SteadySMM uses session and security cookies needed to operate the website, keep users signed in, process orders, support payment security and prevent fraud. Optional sign-in or security tools may use additional cookies. Consent will be requested where legally required.

If non-essential analytics, advertising or tracking is added, information and a consent choice will be provided where required.

We use reasonable security measures, but no online service is completely secure. Do not access another account, interfere with security, exploit vulnerabilities, disrupt the website or bypass restrictions.

13. ACCOUNT ACTION, AVAILABILITY AND LIABILITY

We may temporarily restrict account access, balance or pending orders while reasonably investigating fraud, security, prohibited use or payment concerns. A material or repeated breach may result in suspension or termination.

Services, prices and availability may change for future orders. If a service becomes unavailable after an order is accepted, we may pause it or cancel the undelivered quantity under section 6. We will not materially reduce an accepted order without your agreement.

We are not responsible for loss caused by incorrect order information, customer actions or events outside our reasonable control.

For Consumers, we are responsible for foreseeable loss caused by our breach or failure to use reasonable care and skill. We are not responsible for unforeseeable loss or business loss.

For Business Users, where reasonable and permitted, we are not liable for indirect or consequential loss or loss of profit, revenue, business, opportunity, reputation, anticipated savings or client relationships. Our total liability for a particular order will not exceed the amount paid for that order.

Business Users are responsible for promises made to their customers and for reasonable, documented claims, chargebacks or costs directly caused by their unlawful, unauthorised or misleading use, except to the extent caused by our breach.

The limits in this section do not apply to fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or liability that cannot lawfully be limited.

14. CHANGES AND GOVERNING LAW

We may update these terms for changes in law, services, security or business operations. The current version will display a new “Last updated” date.

Changes apply to future use and orders. They do not retrospectively remove a material promise in an accepted order. Fresh acceptance will be requested where required.

These terms are governed by the laws of England and Wales. Business disputes are subject to the exclusive jurisdiction of the courts of England and Wales. Consumers may have the right to bring proceedings in their local UK jurisdiction.

15. CONTACT

For order, payment, refill or account help, use the Contact Us page. Legal, cancellation and privacy notices may be sent to support@steadysmm.com.

SteadySMM is operated by R L L MEDIA LTD, a private limited company registered in England and Wales. Company number: 17322714. Registered office: 2 Rob Royd Lane, Barnsley, England, S70 6NR.